Return and exchange instructions

For the products you ordered, we will list the supplier's name and product model in the contract. Please check the product model and supplier's information carefully before placing the order. If the wrong model is placed due to its own reasons, the company will not accept the return and exchange requirements.


after sales service acceptance conditions
Customers who need to return or exchange goods due to incorrect actual receiving quantity, inconsistent model and product quality problems can apply for return or exchange within two weeks after receiving goods, and will not be accepted if overdue.
Please keep the original package (including the outer package and the inner packing) and make sure the label of the goods is in good condition. If it is lost, it will not be returned.
In case of application for return due to product quality problems, the customer shall provide detailed performance test report as the basis for negotiation. If necessary, the third party test report approved by both parties shall also be provided.
The invoiced order needs to be returned after the return and exchange application is approved.

non acceptance of after-sales service
The original package and goods label of the product are damaged and missing.
Products that have been used / tested on the machine (except those with product quality problems).
The delivery time is more than two weeks (subject to the date of express delivery).
The issued invoice is missing.
Misorder and misorder caused by the customer's own reasons.
after sales service processing time
After the member center submits the application for after-sales service, our customer service personnel will accept it within two working days.

after sales service processing result
In the member center, you can directly view the acceptance results and processing progress: Home > > member center > > after sales service.
You can also call +86-755-83268160 or QQ: 1056510856 to directly consult with our customer service personnel about the return and replacement.